Refund Policy

Free consultations

The growth audit and discovery calls offered through this website are currently free. Booking or attending a free call does not create a payment obligation, and therefore no refund applies.

Signed agreement controls

Refund, cancellation, rescheduling, and termination terms for paid services are governed first by the proposal, order form, statement of work, master services agreement, or other engagement document accepted by the client. If that agreement conflicts with this public policy, the signed agreement controls.

Professional-service fees

Unless a signed agreement expressly states otherwise, deposits, onboarding fees, strategy fees, setup fees, and fees for work already performed or capacity already reserved are non-refundable.

If a client cancels an engagement, the client remains responsible for services performed, approved work in progress, non-cancellable commitments, and reimbursable costs incurred through the effective cancellation date.

Recurring services

Recurring retainers or subscriptions may be cancelled according to the notice period in the applicable signed agreement. Cancellation prevents future renewal after the effective cancellation date; it does not retroactively refund a billing period that has begun or work and capacity already provided, unless required by law or agreed in writing.

Advertising and third-party costs

Advertising spend, media purchases, platform fees, software subscriptions, data fees, domain or hosting costs, contractor charges, and other third-party expenses are non-refundable once incurred or committed. Refund requests for a third-party provider may also be subject to that provider’s policies.

No results-based refund

Fees are paid for professional time, access, deliverables, implementation, and reserved capacity—not for a guaranteed commercial result. Unless a signed agreement contains an express written performance guarantee, a client is not entitled to a refund because a campaign, forecast, ranking, lead volume, appointment volume, revenue, profit, or return on investment did not meet expectations.

Duplicate or erroneous charges

If you believe you were charged twice or charged an incorrect amount, contact us promptly with the invoice number, date, amount, and supporting information. Verified billing errors will be corrected or refunded to the original payment method within a commercially reasonable period.

How to request review

Send a written request to the email below with your organisation name, invoice or transaction reference, payment date, reason for the request, and relevant documentation. We will review the request under the applicable signed agreement, this policy, and governing law. Submitting a request does not guarantee approval.

Required legal rights

Nothing in this policy limits a refund, cancellation, chargeback, or other remedy that cannot lawfully be waived. Approved refunds will ordinarily be returned to the original payment method, less any amounts properly due or non-refundable under the applicable agreement and law.